Learn about our Information Technology (IT) service care standards, process and procedures.
At Datanet Stracon technologies, our consulting team provides the gears that help clients overcome the challenges associated with two-speed IT. We understand new disruptive technology and we have the skills, tools and methods to help you gain speed and agility while integrating and maintaining traditional IT. Our technology consultants work end-to-end across all IT dimensions, from strategy to architecture to digital, we deliver transformative outcomes.
Just as IT has become ubiquitous among businesses, the roles and responsibilities of IT support personnel are likewise extensive. On its most basic level, IT support is a broad term that encompasses any form of assistance with technology-related services and products. That means that IT support is equally responsible for installing new security software as helping forgetful employees recover lost passwords. At the same time, effective IT support solutions provide employees with the resources to quickly resolve issues and get the work back on track. Employees can get IT support at any time, from anywhere, and count on a fast, reliable resolution. This means improved employee productivity, as well as increased job satisfaction and engagement. With this in mind, the following are some of the more-common tasks associated with IT support:
IT Support Service
- Logging and processing support calls
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Support Model We run very flexible support system for our clients. Our business strategy is built to offer basically two types of support system:
- Legacy support: On fault discovery, locate our closest care centre and get your faulty device for registration and fix.
- Convenience support: If you are very occupied and can not get to the system or device to the care centre, kindly pay for pickup and delivery in the tune of #1,500 for locations within Abuja.
- Product Purchase
- ANTIVIRUS: BITDEFENDER, AVAST, KAPERSKY etc
- SERVER OPERATING SYSTEM: WINDOWS SERVER 2012, 2016, REDHAT LINUX, SUSE LINUX, VMWARE ESXi.
- WORKSTATION OPERATING SYSTEM: WINDOWS 10, WINDOWS 11.
- CLOUD SERVICE: Microsoft Azure, Vmware, Microsoft Hyper V.
- MONITORING SOLUTIONS
- LOADBALANCERS AND CLUSTER DEVICES
N.B: *******All licenses would be gotten from the respective OEMS or third party resellers. Configuration would attract additional costs.
